Company Overview

About Us:

Mytoptrendz is a family run business that has operated in the fashion jewellery and accessories space since 1990.

We are committed to providing a great selection of quality jewellery and accessories at affordable prices with the privacy, security and convenience of online shopping.

Company Mission

Mytoptrendz mission is customer satisfaction.  We guarantee that our customers receive the best quality of our products, we make sure we can provide satisfying answers to our customers when issues arise. Please feel free to contact us if there are any questions.

To provide customers with an exciting shopping experience, superior service and a fine selection of affordable, high quality fashion, beauty and lifestyle products.

Contact Us:

 

Customer service is at the heart of any business and we want to provide the best service possible. If you have any questions about an order or our products or service, please contact us atinfo@mytoptrendz.co.ukand we will try our best to help and advise you.

 

Making a  Purchase:

Most major credit cards are accepted via the simple shopping basket. You must provide your full billing address as registered with your credit/debit card. Payment will be required before any goods are dispatched. Whilst every effort will be made to meet delivery arrangements, we do not accept any liability for the consequences of any delays outside of our control. We try to ensure that all items displayed are readily available, although we cannot guarantee online availability. We reserve the right to refuse an order should we be unable to agree arrangements, price, delivery schedule and conditions.

 

Credit Card Security

When you place an order you will be taken to SagePay so that you can make a secure payment. After completing the payment, your order will be confirmed and you will receive an order confirmation email.We do not see or hold your card information.

 

Delivery Information:

We aim to ship all orders the next working day.

UK orders over £10 qualify for free standard delivery which takes up to 5 working days from dispatch. If you need the order sooner than that, please select the next working day delivery option at checkout.

For orders less than £10:

  • Standard UK Delivery: £1.99 – Delivery will take up to 5 working days
  • Next Working Day (order before 1pm): £6.99
  • Europe: £4.99 – Delivery will take 6-7 working days
  • Rest of World: £9.99 – Delivery will take 10-14 working days

 

Lost/Late Items policy:

We cannot refund/replace lost or late items until 14 working days after the date of dispatch for domestic delivery. For international deliveries this becomes 28 working days.

 

Damaged or faulty goods:

We take great care when packing your order, but should you receive and item that has been damaged in transit or is faulty, please contact us at info@mytoptrendz.co.ukwith your order information so we can look at how best to resolve the issue.

 

Returns Policy:

If items you have ordered are unsuitable and you are not completely satisfied with your purchase, you must inform us within 7 working days of receipt. We will then be happy to exchange or refund the goods.

 

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Several types of goods are exempt from being returned.  We also do not accept earrings, nose pins or any sets including earrings or nose pins for sanitary reasons.
  • Cosmetics can be exchanged or refunded if returned to us within 7 days, provided they are in their original packaging and remain unopened. Due to the nature of the product and hygiene considerations, we cannot offer refunds or exchanges on any opened cosmetic products.
  • Some items contain a security tag to protect against misuse. No refunds or exchanges will be given if security labels or tags have been tampered with or removed.
  • We will not accept returns or exchanges if you dislike the shade or colour and therefore recommend you are satisfied prior to ordering.
  • We will not be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

 

Returns procedure:

Please follow the returns procedure as follows:

 

  1. Please email us at info@mytoptrendz.co.uk to generate a return. Include your reason for return, order reference number, product code, contact number and address in the email.
  2. All products must be returned to us unused, unworn and unmarked, and must be returned with the original packaging. Proof of purchase and original documents must be returned with the products.
  3. Returns will be processed as soon as we receive them.
  4. We strongly recommend that when returning items you obtain proof of postage or use recorded delivery. Mytoptrendz will not be liable for items lost or damaged in transit.

T&C

It is important that you read these Terms of Sale (“Terms”) carefully before ordering any products from Mytoptrendz.co.uk (“the Site”) and ensure you understand them.Together with our Privacy Policy, they govern our relationship with you in relation tothis Site and any purchases you make on this Site.

 

This Site is operated by Toptrendz Limited (“Toptrendz”). Throughout the site, the terms “we”, “us” and “our” refer to Toptrendz. Toptrendz offers this Site, including all information, tools and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By purchasing a product and/or using the Site, you indicate that you accept the Terms and that you agree to abide by them. If you do not agree to the Terms, please refrain from purchasing any Products or using our Site. These Terms of Sale apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

You must be at least 18 years of age to use this Site or if you are not 18 years old, you should ensure that you have the authority/consent of your parent or guardian to do so.

 

If you have any questions about the Terms, please contact us atinfo@mytoptrendz.co.uk. Please note that before placing an order with us, you will be asked to agree to these Terms by ticking a box just before you checkout. Please understand that if you refuse to accept these Terms, you will not be able to order from our Site. We suggest that you print a copy of these Terms or save them to your computer for future reference.

 

The use of thisSite and any purchase by you on this Site of any products are governed by English Law and indicate your acceptance of these Terms. Toptrendz reserve the right to amend and make change the contents to this Site and the Terms at any time, and to add or withdraw items from our range without notice. To the fullest extent permitted by law, Toptrendz disclaim all warranties of any kind with respect to the content of Site.

1. General

We reserve the right to refuse service to anyone for any reason at any time.All products displayed on this Site are subject to availability and all orders are subject to acceptance.

 

  1. Products& Prices

The images of the products on the Site are for illustrative purposes only. Although we make every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the products. Your products may vary slightly from those images.

 

All references to “silver” and “gold” etc. refer to colour and not material of product. If it is made of Sterling Silver, Silver Plated, Gold or Gold Plated this will be stated in the name and or the description.

 

Prices for our products are subject to change without notice.We reserve the right at any time to modify or discontinue products without notice.

 

  1. Accuracy of information:

Toptrendz makes no warranties, express or implied, or representations as to the accuracy of content on this Site. Toptrendz assumes no liability or responsibility for any error or omissions in the information contained in the Site or the operation of the Site. Any reliance on the material on this site is at your own risk.

 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 

Occasionally there may be information on our Site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on theSite is inaccurate at any time without prior notice (including after you have submitted your order).

 

  1. Third-Party Links

Third-party links on this Site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.

  1. Refunds and Returns policy

Please see our Returns Policy for full details of return options.

 

6.Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

 

7.Limitations & exclusions of liability

 

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

 

You expressly agree that your use of, or inability to use, the Site is at your sole risk. All products and services delivered to you through the Site are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

 

In no case shall Toptrendz , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

  1. Indemnification

You agree to indemnify, defend and hold harmless Toptrendz, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Site or your breach of the Terms.

 

No delay or failure by us to exercise any powers, rights or remedies under these Terms will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies prevent any other or further exercise of them.

 

  1. Termination

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our services (or any part thereof).